Migrate to AnyDesk India — Step-by-Step Migration Guide for IT Teams

AnyDesk is one of the fastest-growing remote access tools in India, chosen by IT teams migrating from TeamViewer, RDP-based workflows, or other legacy remote support tools. The migration is straightforward — AnyDesk is lightweight, installs quickly and reaches full operational capability within hours.

This guide walks through the complete process of planning and executing an AnyDesk migration for an Indian IT team.

Why Indian IT Teams Are Migrating to AnyDesk

The most common migration paths to AnyDesk are:

From TeamViewer

TeamViewer changed its licensing model significantly in recent years — moving from per-device to per-session concurrent licensing and raising prices substantially. Indian IT teams that previously used TeamViewer for small teams or on perpetual licences found themselves facing significantly higher annual costs at renewal.

AnyDesk Standard at ₹1,536.80/mo (20 users, 500 devices) compares favourably to TeamViewer Premium at ₹2,650.32/mo (15 users, 300 devices). For teams where the connection count is manageable, AnyDesk delivers more users and more managed devices at lower cost.

See the detailed comparison: TeamViewer vs AnyDesk India →

From RDP (Remote Desktop Protocol)

Windows RDP (Remote Desktop) is built into Windows but creates real problems for remote IT support:

• Firewall and NAT issues — RDP on port 3389 requires complex firewall rules or VPN tunnelling to work outside the office network
• No cross-platform support — RDP is Windows-to-Windows; Mac and Linux clients are limited
• No session recording — no audit trail for compliance
• No file transfer — RDP alone does not include a simple file transfer mechanism
• Security exposure — public-facing RDP endpoints are a major attack vector; ransomware groups actively scan for open RDP

AnyDesk works over outbound connections from both sides — no inbound firewall rules, no VPN required, no exposed ports.

From VPN-Based Remote Access

VPN gives users access to the office network, but it is not a remote support tool. Support technicians on VPN still need to reach individual machines, and VPN performance degrades significantly at high user counts.

AnyDesk replaces the support component of VPN — technicians can reach any managed device without needing the end user to first connect to VPN.

From Other Remote Tools (LogMeIn, Zoho Assist, Splashtop)

Teams switching from LogMeIn (which exited the SMB market), from Zoho Assist for performance reasons, or from Splashtop for cost or feature reasons follow the same migration path outlined below.

Pre-Migration Planning

Before deploying AnyDesk, answer these questions:

1. How many users need remote access capability?

AnyDesk plans are based on concurrent connections and user counts:

• Up to 20 users → Standard plan (₹1,536.80/mo)
• Up to 100 users → Advanced plan (₹3,428.80/mo)
• Unlimited → Ultimate (custom)

If your team has 20 technicians who do not all connect simultaneously, Standard is typically sufficient. If you have 5 technicians but frequently run 3–4 simultaneous remote sessions, consider connection add-ons on Standard or move to Advanced.

2. How many devices need to be managed (unattended access)?

Unattended Access allows your team to connect to a device without the end user being present — for servers, overnight patching, out-of-hours maintenance.

• Standard: 500 managed devices
• Advanced: 1,000 managed devices

Map your current managed device count before selecting a plan.

3. Do you need MSI mass deployment?

MSI (Windows Installer Package) deployment lets you push AnyDesk silently to all managed devices via Group Policy, Microsoft Intune, or another MDM system. This eliminates the need to manually install AnyDesk on each machine.

MSI deployment is available on the Advanced plan. If you are migrating from a tool that also used MSI deployment, Advanced is the right entry point.

4. What is your overlap period?

Plan for at least 2 weeks where both your old tool and AnyDesk run in parallel. This allows your team to migrate devices and establish the new workflow before turning off the old tool's licences.

Step-by-Step Migration Guide

Step 1 — Procurement and Licence Activation

Contact Cloudfy Systems for your AnyDesk plan. Cloudfy provides:

• INR pricing with 20% promotional discount applied
• GST invoice for Input Tax Credit
• Licence activation and my.anydesk admin portal access

Typical procurement timeline: 1–2 business days.

Step 2 — Set Up the my.anydesk Admin Portal

The my.anydesk portal is AnyDesk's centralised management console. After licence activation:

1. Log into my.anydesk with the account credentials Cloudfy provides
2. Configure your organisation's namespace (optional — gives devices a custom address like finance-pc.yourcompany instead of a 9-digit number)
3. Set up user accounts for all technicians who need access
4. Configure user permissions — who can access which device groups

Step 3 — Download the AnyDesk Client

AnyDesk provides two types of client:

AnyDesk (standard) — 3 MB download, works immediately after installation. Used for interactive remote sessions where the end user is present.

AnyDesk Host — installs as a Windows service, starts automatically with Windows, enables Unattended Access. Used for servers and devices that need to be managed without user interaction.

Download both from my.anydesk to ensure you have your organisation's pre-configured version with your namespace and admin settings embedded.

Step 4 — Configure Custom Client (Standard and Advanced plans)

Standard and Advanced plans include custom-branded AnyDesk clients. Before deploying to users:

1. In my.anydesk, go to Custom Client → configure your organisation name, logo and colour
2. Enable Unattended Access by default (for IT-managed devices)
3. Set a deployment password — used for silent installation without prompting the end user
4. Set Access Control List defaults — restrict which AnyDesk IDs can connect to which devices

Export the custom client installer (EXE for interactive/MSI for mass deployment).

Step 5 — Deploy to Managed Devices

Manual deployment (Small teams — under 50 devices):

1. Run the AnyDesk Host installer on each device
2. The device registers automatically in my.anydesk
3. Assign the device to a group in the portal for organised management

MSI mass deployment (Advanced plan — 50+ devices):

1. Export the MSI package from my.anydesk
2. Create a Group Policy Object (GPO) in Active Directory:
   • Computer Configuration → Software Installation → Add the AnyDesk MSI
3. The MSI installs silently on all domain-joined devices at next policy refresh
4. Devices appear in my.anydesk automatically after first check-in

For Microsoft Intune: create a new Win32 app in Intune, upload the AnyDesk MSI, configure install command and detection rules, and deploy to the target device group.

Step 6 — Migrate Unattended Access from Your Old Tool

If you used TeamViewer, LogMeIn, or another tool for unattended access:

1. Export your device list from the old tool
2. Map each device to its AnyDesk ID in my.anydesk (all devices appear after Step 5)
3. Organise devices into groups by location, department or function in the AnyDesk portal
4. Test one device per group — confirm Unattended Access works before removing the old tool

Do not deactivate the old tool until all devices appear in AnyDesk and have been tested.

Step 7 — Migrate Technician Workflows

For each technician:

1. Install the AnyDesk client on their workstation
2. Log in with their my.anydesk account
3. Show them the Address Book (all managed devices appear automatically)
4. Run 2–3 test remote sessions on known devices
5. Confirm file transfer, session recording and privacy mode are working

If your team used TeamViewer's ticketing or helpdesk integration, note that AnyDesk Advanced integrates with helpdesk tools via the API. Standard and basic plans use the my.anydesk portal for session initiation.

Step 8 — Configure Session Recording and Audit

For compliance and quality assurance:

1. In my.anydesk, go to Policies → enable Session Recording
2. Set the recording storage location (local machine or network share)
3. Configure recording retention period
4. Test by running a session and confirming the recording appears

Session recordings are stored locally by default — plan storage if you have high session volume.

Step 9 — Final Cutover and Old Tool Decommission

Once all devices are migrated, tested and operating on AnyDesk:

1. Notify all users that the old tool will be removed on a specific date
2. Allow 5–7 additional days as buffer for any missed devices
3. Uninstall the old remote tool from all devices (via GPO or MDM)
4. Cancel the old tool's licence at renewal (not mid-term to avoid wasted spend)
5. Remove the old tool's admin accounts and integrations

Post-Migration Checklist

• All technician workstations have AnyDesk installed and logged in
• All managed devices appear in my.anydesk portal
• Devices organised into logical groups (by site, department, function)
• Unattended access confirmed on at least one device per group
• Session recording configured and tested
• Custom-branded client deployed (Standard/Advanced)
• Namespace configured (if using custom addresses)
• User permissions and access controls set per technician
• File transfer tested
• Old tool licence flagged for non-renewal

Common Migration Issues and Fixes

AnyDesk ID not appearing in portal after installation Confirm the device has internet access. AnyDesk connects outbound on port 443 — check if this is blocked by a firewall or proxy. The AnyDesk client requires an outbound connection to AnyDesk's relay servers to register.

Unattended Access not working Ensure AnyDesk Host (service mode) is installed, not just the portable client. The service must be running under a Windows service account. Check Windows Services → AnyDesk Service → Running.

MSI deployment not completing Confirm the MSI includes the correct deployment password and network connectivity to AnyDesk servers is not blocked at the corporate firewall. Test the MSI manually on one device before deploying via GPO.

Custom namespace not resolving Namespace is an optional feature — devices always have a 9-digit AnyDesk ID regardless of namespace status. If namespace does not resolve, connect using the numeric ID while troubleshooting DNS or namespace configuration.

GST Invoice and ITC

AnyDesk purchased through Cloudfy gives you an Indian GST invoice — essential for ITC recovery.

ITC example — Standard plan, 1 year:

FAQ — Migrating to AnyDesk India

How long does an AnyDesk migration typically take? For a team of up to 50 devices, plan 3–5 days for a phased migration. For 200+ devices with MSI deployment, 2–3 weeks including testing and cutover.

Can we run AnyDesk alongside TeamViewer during migration? Yes. Both tools can be installed simultaneously. The plan is to migrate devices progressively to AnyDesk and decommission TeamViewer after confirming full coverage.

Does AnyDesk work without opening firewall ports? Yes. AnyDesk operates entirely on outbound port 443 — the same port as HTTPS web traffic. No inbound ports need to be opened, no VPN is required.

Is AnyDesk data routed through India? AnyDesk uses a global relay network. For LAN sessions (same office network), traffic goes device-to-device directly without going through relay servers. For internet sessions, the relay network is used. Data is encrypted end-to-end with AES-256.

What happens to existing device IDs during migration? AnyDesk IDs are permanent to the installation. When you migrate a device from one AnyDesk account/organisation to another, the ID remains but group assignments and address book entries need to be reconfigured.

Start your AnyDesk migration with Cloudfy → AnyDesk Partner India — Cloudfy Systems → AnyDesk Pricing India 2026 → TeamViewer vs AnyDesk India →